Privacy Policy

Interpretation & Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings defined below:

• "Company" refers to TuneLink Academy LLC.
• "Service" refers to the TuneLink website, platform, lessons, booking system, and all related services provided by the Company.
• "Personal Information" refers to any information that identifies, relates to, or can reasonably be linked to a specific individual.
• "User" refers to students, parents or guardians, instructors, applicants, or any individual who visits the website or uses the Service.

Types of Information We Collect

We collect several categories of Personal Information, including:

• Student and parent/guardian contact information (name, email, phone number, location).
• Instructor and applicant information (name, credentials, background, contact details).
• Lesson booking information (instrument, skill level, scheduling preferences, instructor selection).
• Payment information (billing details processed securely by third-party payment processors).
• Website usage data (pages visited, features used, device and browser information).
• SMS and contact form submissions (phone numbers, message content, inquiry details).
• Online lesson and Zoom-related information (meeting links, lesson participation data).

How We Use Your Information

We use the information we collect to:

• Schedule and coordinate lessons.
• Match students with suitable instructors.
• Process payments for lessons and related services.
• Send lesson reminders and scheduling updates.
• Respond to inquiries and provide customer support.
• Improve and optimize our website and Service.
• Run advertising and marketing communications, where permitted.
• Comply with legal obligations and enforce our agreements.

We do not sell your personal data to third parties.

SMS / Text Message Terms

You may receive informational text messages from TuneLink Academy LLC, including lesson reminders, scheduling updates, account notifications, and customer support messages. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at inquire@tunelinkacademy.com.

Mobile Opt-In Protection

Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Children / Minors

Our services are intended for parents, guardians, adult students, and instructors. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If you believe we have collected information from a child under 13 without parental consent, please contact us so we can remove it.

Payment Processing

Payments may be processed by third-party payment processors. TuneLink Academy LLC does not store full credit card numbers on its own servers.

Data Sharing

We may share Personal Information with the following parties, as necessary:

• Instructors, to arrange and deliver lessons.
• Payment processors, to handle transactions.
• Scheduling tools, to manage bookings and calendars.
• Website hosting providers, to operate the Service.
• Email and text messaging providers, to send communications.
• Analytics providers, to understand and improve website performance.
• Advertising platforms, to deliver and measure marketing campaigns.
• Legal or government authorities, when required by law or to protect our rights.

Data Retention

We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.

Third-Party Links

Our website may contain links to third-party websites or services, including payment processors, scheduling tools, Zoom, instructor websites, or social media platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Security Disclaimer

We use reasonable safeguards to protect personal information, but no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Policy Updates

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this policy or how we handle your data, you can reach us at: